Privacy Policy

Subgradient Labs ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, website, and applications (collectively, the "Services").

We collect information that you provide directly to us, information we obtain automatically when you use our Services, and information from third-party sources.

Information You Provide: Account registration data (name, email, organization), payment and billing information, content you submit through our APIs, support requests and communications, survey responses and feedback.

Information Collected Automatically: Log data (IP address, browser type, pages visited), device information (hardware model, operating system), usage data (API calls, feature usage, performance metrics), cookies and similar tracking technologies.

Information From Third Parties: Identity verification services, analytics providers, business partners and integrations.

We use the information we collect to: provide, maintain, and improve our Services; process transactions and send related information; send technical notices, updates, and security alerts; respond to your comments, questions, and requests; monitor and analyze trends, usage, and activities; detect, investigate, and prevent fraudulent transactions and abuse; personalize and improve your experience; comply with legal obligations.

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. API input and output data is retained for up to 30 days for abuse monitoring and debugging purposes, after which it is automatically deleted unless you have opted into longer retention for your account.

We do not sell your personal information. We may share your information with: service providers who assist in our operations (cloud hosting, payment processing, analytics); professional advisors (lawyers, auditors, insurers); law enforcement when required by law; other parties in connection with a merger, acquisition, or sale of assets. All third-party service providers are contractually obligated to protect your information.

We implement appropriate technical and organizational measures to protect your personal information, including encryption in transit (TLS 1.3) and at rest (AES-256), access controls and authentication, regular security assessments and penetration testing, SOC 2 Type II certified infrastructure, and incident response procedures.

Depending on your jurisdiction, you may have the right to: access the personal information we hold about you; correct inaccurate or incomplete information; delete your personal information; port your data to another service; object to or restrict processing; withdraw consent. To exercise these rights, contact us at privacy@subgradient.ai.

We use cookies and similar technologies to collect information about your browsing activities. You can manage your cookie preferences through your browser settings or our cookie management tool. For more details, see our Cookie Policy.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last Updated" date. Your continued use of our Services after such changes constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy, please contact us at hello@subgradient.ai.